office@vienna-alacarte.com

Booking Terms

CANCELLATION POLICY

You can cancel all our group tours free of charge until 24 hours before tour start. No refund for later cancellations and no-shows.
Private tours can be cancelled free of charge until 72 hours before tour start (except for groups of more than 7 people). Please refer to the tour description pages for details.

Cancelations have to be in writing (e-mail). We do not accept cancelations over the phone.

MINIMUM NUMBERS

Our Group Tours are guaranteed to depart with a minimum of 4 people per tour. If the minimum isn’t met, we will contact you in advance via e-mail or phone and you can choose between rescheduling to an alternate date or a full refund.